Let's make a difference together!

Employees in our production facilities in Asia

Designers and IoT experts

Current projects

Production in China

NEXTNEL – New Emerging Lifestyle
We have made it our mission to redefine our customers' everyday lives with innovative lifestyle products. With a clear focus on design, functionality and sustainability The company develops solutions that enrich and simplify modern lifestyles.

Whether smart home accessories, ergonomic gadgets, or sustainable leisure products such as e-scooter – Each product is created from a combination of the latest technology, high-quality materials, and a keen sense of current trends. The focus is not only on aesthetic design, but above all on clear added value in everyday life.

The development team works closely with designers, engineers, and sustainability experts to create products that are not only innovative but also promote the responsible use of resources. From the initial idea to the finished product, they pursue Nextnel A holistic approach: practical, inspiring, and forward-looking. We implement this approach not only in Germany, but also directly on site with a team in Asia.

With this claim, the company is setting new standards in the field of lifestyle products – and brings innovations to life that make life smarter, more comfortable, and more conscious, and above all, more fun. We sell the products under our own brands.

Technical service and expertise

But that's not all:
As a specialized service provider and KBA-certified manufacturer for e-scooter We offer repairs and also support external manufacturers and fleet operators in shaping the mobility of tomorrow in a reliable and sustainable manner.

Our experienced team with many years of experience offers professional Repair, maintenance, and service, that are precisely tailored to the requirements of our partners. We carry these out not only in Germany, but also in Asia with a team of employees.

If desired, we can take care of the entire process. RMA cycle, from order acceptance to complete communication with the customer.
Furthermore, we support our partners with the necessary key figures, in order to Production and quality processes Our goal is to optimize., Keep downtime to a minimum and the Significantly extend the service life of vehicles.

Thanks to modern equipment, high quality standards, and continuous training, we guarantee fast, efficient, and high-quality repairs. We see ourselves not only as a technical service provider, but also as strategic partner, who proactively develops solutions to keep e-scooters permanently operational and safe.

Through our own production line we are able to professionally maintain and repair vehicles. A professional RMA handling is at the forefront. We call this: Repair & Care.

Trust, transparency, and customer satisfaction are at the heart of everything we do. Together with our partners, we are helping to make urban mobility smarter, safer, and more sustainable.

Another focus of our activities is the innovative development of road-approved electric mobility products. As one of the few manufacturers with our own production line in Germany, we offer the following among our upcoming own brands Promising electric mobility solutions of tomorrow to.

Own production line

Component replacement

Manufactory

Repair Center

Repair & Aftermarked Services

Repair and aftermarket services for manufacturers in the DACH region. Reporting and services are significant components of our activities. Our customers receive detailed overviews of defective parts along with instructions for action in quality management.

Lifestyle products

Together with our partners, we develop lifestyle solutions and offer the technological innovations of tomorrow.

eScooter manufacture

In our eScooter manufactory, we primarily produce road-legal eScooters and carry out complex assembly processes, including controller programming

RMA Handling

End-to-end communication with the customer is handled by an experienced team specializing in electric mobility.

Technical Support Levels 1 and 2

Repair of the product

customer service

Manufactory

OUR SERVICES

Our customers in the field of Service count across Europe local manufacturers of electric vehicles. Particularly in the area of e-scooters our team has more than twelve years of experience under KBA conditions in the repair of e-scooters. We specialize in this area and also offer comprehensive Controller programming through.

Upon request we carry out the entire RMA process through – from the customer's initial contact to logistical processing. Here we also check the warranty claims of the customer. We set high-performance software which enables our manufacturing partners to, detailed evaluations But that's not all: our entire Repair process is monitored by video surveillance. This helps our partners to produce individual components within the scope of production. improve or replace.

At home in Germany, connected in Asia

With Nextnel we also provide for our partners Quality control in China through. Our employees are at very regular intervals on site. Quality control checks at various stages of the production process can help monitor product quality, ensure that requirements are met, and support timely delivery. These checks include Inspections at the factory and on site, quality controls, Consumer goods testing, Production control and management as well as Quality control consulting in China.

We offer Comprehensive quality assurance services from a single source for customers all over the world. The services include, among other things quality control inspections, Operational and supplier audits, consumer goods testing, Production control and management, quality control consulting, training courses, Government and commercial services, specialized business services, loading supervision as well as the Monitoring of port cargoes throughout Asia.

We speak English, German, Chinese, and Arabic.

Whether it's about working with European manufacturers goes or about cooperation with the Production in Asia – Nextnel is your ideal partner when it comes to Outsourcing of RMA (complaints handling services) goes, including Repair, reporting, customer care, and communication as well as Logistics.

Customer Care

Contacting customers by phone, email, or via our cloud platform.
Automatic ticket allocation
Review of the complaint before sending the goods and, if necessary, first and second level support
Inspection of the device by the customer sending in a video

logistics

Handling of all logistics processes from pickup at the customer's premises to video-monitored incoming goods inspection and return transport

repair

Repair of the product on our production line by specially trained technicians using our cloud platform

reporting

Professional reporting of repair services to customers and manufacturers
Reporting and spare parts processing with statistics on suppliers in Asia, including inspection of defective components and recommendations for action.